www.nkrowing.com.au
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NK Rowing Electronics Warranty & Service
NK does not believe in "disposable electronics." We know our products don't lead a pampered life, and we
design them for years of performance in tough conditions. We guarantee every NK product to be free of
defects in materials and workmanship for a period of TWO YEARS from your date of purchase. We will repair
or replace any defective product or part when notified within the warranty period, and will return the product
via domestic ground shipping at no charge. The following issues do not result from a manufacturing defect
and are not covered under this warranty: damage due to improper use or neglect, including corrosion; impact
damage; modifications or attempted repairs by someone other than an authorized NK repair agent; normal
wear and tear; failed batteries. NK wants you to be an NK customer for life, so we take care of you even beyond
the terms of the normal product warranty with our Customer Care Program. Trade-in any NK display unit, no
matter the age or condition, and receive a generous discount on the replacement product.
Visit www.nk.com.au at any time for detailed product specifications & troubleshooting guides.
CUSTOMER CARE
NK wants you to be a customer for life, so we take care of you even beyond the terms of your product’s
warranty. We offer you a quick & economical service for the repair of your NK rowing equipment.
COX BOX overhaul: $195.00 inc GST
COX VOX overhaul: $165.00 inc GST
This is not just a simple repair, it is a major overhaul of your unit. Typically, this unit will function perfectly
for the next 5 to 8 years (provided you follow our guidelines for care of the unit). Replaced items include:
ALL seals, battery, panel rubber connector, all GOLD pins on connector, panel BNC, upgrade charge circuit,
upgrade LCD lamp, supply silicone lubricant. Any further items that require repair are subject to the
Customer Care Pricing chart. All repairs have a ONE YEAR warranty. Optionally, we can replace the can with
a STAINLESS STEEL one for increased durability ($50.00 inc GST). Should your Aluminium can be excessively
dented, then we must replace it with a stainless steel unit as above. We can also repair your crackling
microphone ($38.50 inc GST). Should your unit not be economical repair, then we can offer you a NEW unit,
with a TWO YEAR warranty at our customer care price. That is, you send us your old unit & we sell you a new
unit at a discounted price (call us for exact prices). No ifs, no butts, that is a brand new unit. We do ask that
the unit that you are sending to us has a valid serial number and must not have been repaired or attempted
to be repaired by anyone other than us. This offer excludes products that have been physically abused.
Customer must pay freight to have the unit delivered.
Customer Care Pricing Chart (all prices include GST)
Please check our web site or call us.
* Customer Care policy is valid only for components listed above for as long as we manufacture them and does not cover product upgrades. All other
parts and accessories are covered under warranty up to one year from date of purchase.
MODULAR harness has a 3 year warranty.
Units purchased prior to 1st January 2004 are covered by a one year warranty.
Warranty covers defects in materials & workmanship. Excludes damage due to improper use or neglect (including corrosion), modifications or attempted
repairs by someone other than NK, impact damage, failed batteries & normal wear & tear.
Units must have been purchased in Australia from an authorised Nielsen Kellerman agent.
Except as otherwise provided herein, no other warranties, expressed or implied, are made with respect to these products, including, but not limited to, any
implied warranty of merchantability or fitness for a particular purpose. NK assumes no liability for any damages, losses or expenses resulting directly or
indirectly from product use.
All prices & services offered are subject to change.
Details are correct as at 1st May 2009
NOTE: The NK warranty covers defects in materials and workmanship. It DOES NOT cover damage
caused by abuse, misuse, or attempts to repair the microphone on your own.
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