CONFIDENTIAL 
 5 (18) 
Customer Care Europe, Middel East & Africa  NHM-8 / RH-9  Repairhints 
SCCE Training Group    Version 2.0 Approved
 
 2003 Nokia Mobile Phones 
Date 10-03-2003   
 
© NMP 2003 
  Checked by: SCCE 
 
Approved by: Training Group 
 
Contents 
 
 
 
PREFACE
  General 2 
 
 
 
 
Introduction 4 
 
 
 
CHAPTER 1
  List of figures  6 
 
 
 
CHAPTER 2
  CTI calibration  7 
 
 
 
CHAPTER 3
  Phone does not switch on    8 
 
 
 
CHAPTER 4 
Phone switches off itself    12 
 
 
 
CHAPTER 5
  Charging faults    13 
 
 
 
CHAPTER 6
  SIM card faults  14 
 
 
 
CHAPTER 7 
User interface faults  15 
 
 
 
CHAPTER 8 
No service  16 
 
 
 
CHAPTER 9 
Change history  18