PAGE 8 (10) Approved 3.0
Nokia Mobile Phones Customer Care E&A
SQX 00471-en MWy
Technical Services, Repair Concepts Confidential 17.06.2002
3. GENERAL REPAIR INFORMATION
In this section you will get some general hints how to carry out repairs:
o Use gloves to avoid corrosion and fingerprints.
o Protect windows and displays with a foil to avoid dust and scratches.
o Use always original Nokia parts and accessories.
o Always use your own equipment for testing which you are sure that it works. E.g. if the customer
complains about charger function, please test the phone with your own charger to be sure if
phone or charger causes the malfunction.
These General Service Bulletins have to be followed:
SB-089: Don’t try to service proto types (indicated on Type Label).
SB-107: Be sure that you have minimum hardware requirements in place.
SB-121: If one of your service tools cause malfunction, return the defective part.
SB-124 Service Policy for packaging serviced products
SB-132: You need a Golden Phone for inspecting your measuring equipment.
Please check Nokia Partner Web Site (PWS) for latest news and files on a regular basis.
Service Manual 8910 Level 1&2 Copyright 2002 © Nokia Corporation
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