11. Troubleshooting
Q: What is my password for the PIN or
PUK codes?
A: If you forget a PIN or PUK code, or if you
have not received such a code, contact
your network service provider.
For information about passwords, contact
your access point provider, for example, a
commercial internet service provider (ISP)
or network service provider.
Q: What should I do if I start my device
for the first time and nothing appears
on the display?
A: Make sure that the battery is inserted
properly, the power cord is attached to the
device, and the power is switched on. Try
to restart the device. If this does not help,
contact your device dealer.
Q: Why does my device not respond
when I press the power key?
A: The battery may be drained. Charge the
battery. Make sure that you plugged the
power adapter firmly into both the device
and a power source.
Q: How do I wake my device from sleep
mode if the lid is closed?
A: Open the lid.
Q: How do I wake my device from sleep
mode if the lid is open?
A: Double-tap on either side of the touch
pad.
Q: How do I wake my device from
hibernation mode?
A: Press and hold the power key for about
3 seconds.
If this does not help, the operating system
may have stopped responding, and you
cannot use your device. To switch off the
device, press and hold the power key for
at least 4 seconds. If the device still does
not respond, remove and reinsert the
battery, and press the power key to restart
the device.
Q: What should I do if the operating
system stops working, or my device
does not respond?
A: To switch off the device, press the
power key for at least 4 seconds.
Q: Why can't my device establish a GPS
connection?
A: Establishing a GPS connection may take
from a couple of seconds to several
minutes. Establishing a GPS connection in
a vehicle may take longer. If you are
indoors, go outdoors to receive a better
signal. If you are outdoors, move to a
more open space. Ensure that your hand
does not cover the GPS antenna of your
device. If the weather conditions are bad,
the signal strength may be affected. Some
16 Troubleshooting
© 2009 Nokia. All rights reserved.16
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