Symptoms Solutions
1. No jet action (air lock) Shut-off T-valves must be in the up position.
Loosen pump/motor unions to allow air out.
2. GFCI keeps tripping New install: incorrect GFCI wiring.
3. Water in equipment area Check: drain cap, equipment pump/motor unions, pump drain plug.
4. Only a portion of the jets work Check that individual jets are open. Turn whirlpool diverter jet(s).
* Note: If problem persists after performing the suggested solutions, contact your Dealer to assist in resolving the problem. Any other problems not listed
above, contact your Dealer.
Problem Cause Solution
Calcium Deposits Hard water. Clean with a non-abrasive Hot Tub surface cleaner. Test water,
on Shell Surface pH, total alkalinity not in balance. adjust pH as needed. Add a stain and scale control chemical.
Cloudy Water pH, total alkalinity not in balance. Add a water clarifier. Circulate for a minimum
Damaged or dirty filter. of 30 minutes. After water has cleared, clean
Addition of incompatible chemicals. filter cartridge with a filter cleaner or replace
Low chlorine level. if necessary. Test chlorine and pH levels,
Buildup of oils, soap, foreign matter. adjust if necessary. Change water.
Colored Water Copper or iron metals in Hot Tub due to Add an iron/stain and scale remover.
water supply or corrosion of heater. Test pH, adjust if necessary.
Total alkalinity, pH are low.
Eye and Skin pH, total alkalinity not in balance. Test pH and chlorine levels, adjust if necessary.
Irritation Inadequate chlorine level.
Addition of incompatible chemicals.
Excessive pH, total alkalinity not in balance Add an anti-foam agent.
Foam Low calcium hardness. Add shock.
Inadequate oxidation. Adjust chlorine level.
Addition of incompatible chemicals. Test pH, adjust if necessary.
Buildup of body oils and/or Take water sample to dealer to check total
contaminants. alkalinity and calcium hardness. Change water.
Odor Inadequate ventilation. Test pH and chlorine levels, adjust if necessary.
Addition of incompatible chemicals. Clean with non-abrasive Hot Tub surface
Insufficient oxidation. cleaner.
Inadequate cleaning of cover. Clean the underside of the cover with a
Low pH. cover cleaner or mild soap and warm water.
Chemical overdose.
Waterline Buildup of body oils, impurities. Test pH and chlorine levels, adjust if necessary.
Deposits Use of clarifying agents with ozone. Clean with a non-abrasive Hot Tub surface
& Staining Hard water (minerals in water) cleaner. Add a scale/stain control chemical.
Take water sample to your dealer.
8
COMMON EQUIPMENT PROBLEMS AND SOLUTIONS
COMMON WATER PROBLEMS AND SOLUTIONS
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