Novo Nordisk NovoPen 3 PenMate User Manual

NDA 19-938/S-037
Page 31
NNPI submission date: 5/17/05
WHAT TO DO IF ...
Here are the answers to some questions you might have when using your
NovoPen 3 PenMate system.
No insulin appears when
I try to clear the air
bubbles.
• Check that your NovoPen 3
PenMate system was put
together correctly when you
changed the PenFill cartridge.
• Make sure that the piston rod
is not sticking out.
• Make sure that the barrel of
the NovoPen device and the
NovoPen 3 PenMate are
screwed tightly together.
(see steps 5 and 25).
No insulin appears when
I try to clear the air
bubbles and the push
button will not go in.
• The needle may be blocked.
Change the needle and repeat
air shots until insulin appears
at the needle tip.
• Check if the PenFill cartridge
is empty.
The push button will not
depress during the
injection.
• Do not try to force the push
button down.
• Check if the PenFill cartridge
is empty. If there was not
enough insulin in the PenFill
cartridge for the full dose, you
will see the number of units
you still need to inject in the
dose indicator window. Make
a note of this. Change the
PenFill cartridge and continue
as described in step 26.
25

Novo Nordisk NovoPen 3 PenMate Specifications

General

Brand	Novo Nordisk
Model	NovoPen 3 PenMate
Category	Insulin Pen
Language	English