nox A1 - Page 3

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TROUBLESHOOTING
1. The Nox A1 Recorder won’t connect to my PC
a) Disconnect the Nox A1 Recorder and try to re-connect
b) Close Noxturnal >>> Open Noxturnal >>> Re-connect Nox A1 Recorder to PC via the mini USB cable
c) Try a different USB port on your PC
d)
Try a different mini USB cable
2. Device won’t RESET
a) This process is not meant to be easy. You may need another staff member to assist you. Try steps 1-4
again.
3. Device status is not displaying Empty
a) This process is not meant to be easy. You may need another staff member to assist you. Try steps 1-4
again.
b) Go to templehealthcare.com.au and watch our instructional video. Try steps 1-4 again.
4. I can’t find my Nox Battery Lid Key
a) If urgent, carefully open the battery lid door with a ballpoint pen. Purchase a new lid key ASAP.