Before using this troubleshooting guide, make sure that your SHIELD
is
updated with the latest system update, available automatically if your
SHIELD is connected to the Internet.
If you are unable to resolve the issues you are having with the troubleshooting
steps in this guide, you may find a resolution in the
GeForce Experience
Forums > SHIELD section.
If you are still unable to resolve the issues you are having, please contact
NVIDIA support.
SH
If your SHIELD Remote won't connect with your SHIELD TV, follow these
instructions to connect SHIELD remote.
If SHIELD Remote is charged and still does not connect, restart SHIELD and
repeat the instructions.
If SHIELD Remote still does not connect , follow these steps.
1. On the SHIELD TV Home screen, select
SHIELD
accessories
.
2. Select "Forget all accessories" > "OK."
3. Repeat the instructions to connect SHIELD Remote and your
other accessories.
If these steps don't fix the issues, please
contact NVIDIA support.
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