P1PVKY / P1PVCDKY
Installation & Service Instructions
030099-347 pg 11 of 14 © Copyright 2007 OASIS Corporation
General Troubleshooting Guidelines:
• No water flow when either dispense button is pressed:
o Ensure that the unit is connected to the electrical supply, and that power is going to the
unit
o Ensure that the unit is connected to a mains water supply and that any shut-off valve is in
the “Open” position
o Ensure that the Waterblock device (if fitted) is in the “Open” position – if the Waterblock
has been triggered then it needs to be manually reset
o Ensure that any filter fitted within the unit is not blocked with sediment
o Ensure that any shut-off valve (if fitted) in the filter system is in the “Open” position
• Water flows from the ambient system, no water flows from cold system:
o Water within cooling system is frozen
§ Check the thermostat setting – turn anti-clockwise to increase the temperature
setting of the cold water.
§ Disconnect the power from the unit and allow the the ice inside the cooler to melt.
• Water dispensed from the cold system is not chilled:
o Ensure that the cooler is not located in direct sunlight
o Check that the thermostat on the rear of the unit has not been turned off
o Check if the compressor is running – if not, then replace starting relay
o If the compressor is running and no cold water is available, then there may be a fault in
the refrigeration system
• Bad taste:
o Flush the machine for a period of 15 minutes. If the bad taste persists contact your
authorised service provider
• Low flow of cold water:
o If this happens in the cold water circuit, there may be a problem with freezing. Refer to
the notes for “no water flow from cold system” above
• Low flow of water for all circuits of the machine:
o Ensure that the filter is not blocked
o Ensure all valves in the system are in the fully open position
o Check the mains water pressure
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