Oberheim XK - HOW TO OBTAIN WARRANTY SERVICE

WARRANTY
Take the failed unit to the Service Center along with the sales receipt as the Service Center will
need to verify the Warranty. If you have returned your Warranty Card, the Warranty Verification
Sticker affixed to the bottom panel of your unit is sufficient to prove warranty status.
The Service Center will then inspect the product and take the necessary steps to complete the
repair.
If the product continues to malfunction or another problem different from the original problem
occurs, contact the service center IMMEDIATELY so that the problem can be resolved without
delay or futher complications.
STEP 2. CONTACT YOUR OBERHEIM DEALER
If you feel that your problem has not been resolved, contact the Oberheim Dealer where the
product was purchased. It will be most expedient if you discuss the matter personally with the
salesperson who sold you the instrument. By making the salesperson aware of your situation
they will be in a better position to assist you in getting the problem resolved.
STEP 3: CALL OR WRITE TO THE OBERHEIM FACTORY
If you beleive that the problem is still unresolved after you have contacted the Service Center and
Deater, contact the Oberheim factory. In an attempt to resolve your problem, we will work with your
local Service Center or Dealer to review and verify the information and facts. Based on these facts
we will advise or consult with the Service Center or Dealer as appropriate.
Written correspondence should be addressed to:
OBERHEIM
Division of E.C.C. Development Corporation
Customer Services Department
2230 S. Barrington Avenue
Los Angeles, CA 90064
Every attempt will be made to respond to your letter as quickly as possible.
w.U M°fd Pr®f?r t0 C°^tact the oberhelm fact°iY by telephone, a Service Representative will be
available to assist you. Our telephone hours are from 1:00 PM to 4:00 PM West Coast Time
w^^f Fr!^V °nly' The Customer Services Department can be reached at
(213)479-4851. Collect calls cannot be accepted.
When calling the Oberheim offices:
- Have your instrument and amplifier turned on and in front of you when you are on the phone
You should have your Owner's Manual with you as well.
"To aSe^c1PR^ h3Vln9*Pr°bl6mWlthy°UrOberheimProductandaskt°speak
- Be prepared to provide the following information:
1. Your name.
2. The model of the product.
3. The product's Serial Number.
4. The name of the Dealer from where it was purchased.
5. The exact date of purchase.
6. A complete description of the problem.
When writing to Oberheim, please also include your full address, telephone number and the best
time to call should it be necessary to call you rather than answer your letter.
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