Odys X38 - Page 36

ODYS MP3-Player X38
Asserting a warranty claim
EN
1. To make use of the warranty service, you must contact the AXDIA Service Center
by e-mail, fax or phone (see below for contact details). You can also use the
e given an RMA number
o
IMPO
Please ob
1.
2.
3.
4.
Service
AXDIA ca
agrees
and tr
AXDIA
of an RM
service form on our website or on the back of the warranty conditions.
2. AXDIA Service Center will try to diagnose and solve your problem. If it is
determined that a warranty claim exists, you will b
(Return Material Authorization) and you will be asked to send the product t
AXDIA.
RTANT: AXDIA will only accept parcels that have an RMA number.
serve the following when sending the product:
Send the product suitably packaged with carriage and insurance paid. Do not
enclose any accessories with the products (no cables, CD's, memory cards,
manuals, etc.), unless the AXDIA Service Centre specifies otherwise.
Mark the RMA number on the outside of the package in such a way that it is
visible and clearly legible.
You must enclose a copy of the sales slip as proof of purchase.
Once AXDIA has received the product, it will meet its warranty obligations in
accordance with the warranty conditions and will return the product to the sender
with carriage and insurance paid.
outside of warranty
n refuse any service claim made that is not covered by the warranty. If AXDIA
provide a service outside the warranty, the customer will be invoiced for all re
to pair
ansport costs.
will not accept any packages that have not first been approved by AXDIA by means
A (Return Material Authorization).
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