Oki ES9465 MFP - Page 126

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Oki Data Corporation

4-11-22 Shibaura, Minato-ku,Tokyo

108-8551, Japan

45686026EE

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Default Chapter1
- Troubleshooting Guide1
- How to Read this Manual3
- Symbols in this Manual3
- Table of Contents5
Chapter 1 TROUBLESHOOTING for the HARDWARE10
When this Screen Is Displayed10
Messages Displayed on the Touch Panel12
- Error Codes15
Clearing a Paper Misfeed16
- Locating a Paper Misfeed16
- Clearing a Paper Misfeed17
- Paper Misfeed in the Reversing Automatic Document Feeder (Lower)18
- Paper Misfeed in the Reversing Automatic Document Feeder (Upper)19
- Paper Misfeed in the Tray Feeding Portion20
- Paper Misfeed in the Large Capacity Feeder21
- Paper Misfeed in the Paper Feed Pedestal21
- Paper Misfeed in the Tray22
- Paper Misfeed in the Tray of the Large Capacity Feeder22
- Paper Misfeed in the MPT23
- Paper Misfeed in the Automatic Duplexing Unit24
- Paper Misfeed on the Paper Transport Path25
- Paper Misfeed in the Fuser Unit25
- Paper Misfeed in the Bridge Kit27
- Paper Misfeed in the Finisher and the Hole Punch Unit27
- Paper Misfeed in the Saddle Stitch Finisher and the Hole Punch Unit31
- Paper Misfeed in the Saddle Stitch Unit of the Saddle Stitch Finisher34
- Paper Misfeed in the Inner Finisher and the Hole Punch Unit39
- Clearing Paper Misfeeds Caused by a Wrong Paper Size Setting42
Clearing a Staple Jam47
- Staple Jam in the Finisher47
- Staple Jam in the Saddle Stitch Unit51
Replacing a Toner Cartridge53
- Replacing a "Near Empty" Toner Cartridge55
Replacing the Waste Toner Box58
Refilling with Staples60
- Refilling Finisher Staples60
- Refilling Saddle Stitch Unit Staples63
Cleaning the Main Chargers and LED Print Heads66
Cleaning the Hole Punch Dust bin69
- Finisher / Saddle Stitch Finisher Hole Punch Unit69
- Inner Finisher Hole Punch Unit69
When Printed Sheets Overflow from the Stacker71
Chapter 2 TROUBLESHOOTING for COPYING73
Copying Problems74
Chapter 3 TROUBLESHOOTING for PRINTING78
Print Job Problems78
- Clearing Print Job Errors78
- Cannot Remember the Document Password for a Private Print Job79
- Printing a Document Including Many Graphics Takes Time79
Printer Driver Problems80
- Cannot Print (Port Setting Problems)80
- Cannot Print (SNMP Community Name Problems)80
- Command Line Options Not Processed80
- Retrieval of Printer Configuration Failed81
- Cannot Change Settings on the [Device Settings] Tab81
Network Connection Problems82
- Cannot Print with the Equipment (Network Connection Problems)82
- Cannot Print with SMB Print82
- Cannot Print Properly with Appletalk Print83
Client Problems84
- Checking the Client Status84
Hardware Problems85
- Print Jobs Not Output85
Chapter 4 TROUBLESHOOTING for SCANNING87
Scanning Problems88
- Cannot E-Mail My Scans88
- Cannot Find the Data Saved in the Shared Folder88
Chapter 5 TROUBLESHOOTING for E-Filing90
E-Filing Web Utility Problems90
- E-Filing Web Utility Terminates the Session90
- Numerous Sub Windows Repeatedly Appear90
- Displaying the Items in the Contents Frame Takes a Long Time90
- Error Messages91
Chapter 6 TROUBLESHOOTING for NETWORK CONNECTIONS94
Locating the Equipment in the Network94
- Cannot Locate the Equipment in the Network94
- Cannot Locate the Equipment with Local Discovery95
- Equipment Does Not Respond to Ping Command96
LDAP Search and Authentication Problems97
- Network Shutdown Occurs or Touch Panel Disabled after LDAP Search97
- LDAP Authentication Takes a Long Time97
Printing Problems (Network Related)98
- SMB Print in a Windows Operating System Environment98
- Raw TCP or LPR Print in a Windows Operating System Environment98
- IPP Print in a Windows Operating System Environment99
- Novell Print in a Netware Environment99
- Macintosh Environment100
- Unix/Linux Environment100
Fax Driver Problems101
- Fax Driver Installation Error Messages101
- Fax Driver General Errors102
Client Software Authentication Problems103
- Cannot Log in Using Client Software103
Chapter 7 CHECKING the EQUIPMENT STATUS with Topaccess106
Hardware Status Icons on Topaccess [Device] Tab106
Error Messages108
- Topaccess Messages108
Error Codes110
- Error Codes on Print Jobs110
- Error Codes on Transmission and Reception111
- Error Codes on Scan Jobs113
Chapter 8 WHEN SOMETHING IS WRONG with the EQUIPMENT120
When You Think Something Is Wrong with the Equipment120
- General Operations120
- Originals and Paper121
Regular Maintenance122
Index123

Oki ES9465 MFP - Page 126

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