Owner’s book • 03 First aid and more
Symptom Possible reason Corrective action
Grinder does not grind No power supply Check power plug or fuse
Button
9
not activated Press portafilter harder against it
Button
9
hard to push Cleaning/check by a service partner
Container not screwed in correctly Ensure dots on container and grinder alingn exactly above each other
Grinder grinds slowly Grinding burrs sticky Cleaning, e.g. with Grindz™
Grind/coffee powder gets warm
or is dust-like
Grinding burrs worn Replacement of the grinding burrs by a service partner
Grind/coffee powder is irregular Grinding burrs sticky Cleaning, e.g. with Grindz™
Over-extracted (more than 25 seconds) Espresso grind too fine Choose coarser setting,
turn grind coarseness dial
5
towards a bigger dot
Tamped too hard Tamp with the right pressure between 11 and 33 lb. (5 and 15 kg)
depending on the grind setting
Under-extracted (less than 15 seconds) Espresso grind too coarse Choose a finer setting, turn grind coarseness dial
5
towards a
smaller dot. Ensure grinder is running when turning setting finer!
Tamped too little Tamp with the right pressure between 11 and 33 lb. (5 and 15 kg)
depending on the grind setting
Crema too light Espresso grind too coarse Choose a finer setting,
turn grind coarseness dial
5
towards a smaller dot
Crema too dark Espresso grind too fine Choose coarser setting,
turn grind coarseness dial
5
towards a bigger dot
03 First aid and more.
Troubleshooting.
2726
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