OneTouch ULTRA2 - MANUAL 2 - 8 Troubleshooting and Detailed Information; Troubleshooting Error Messages

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TROUBLESHOOTING AND DETAILED INFORMATION ABOUT YOUR SYSTEM
8 Troubleshooting and detailed information about your system
You may have a very low blood
glucose level (severe hypoglycemia),
lower than 1.1 mmol/L.
This may require immediate
treatment according to your
healthcare professional’s
recommendations. Although this
message could be due to a test error,
it is safer to treat rst and then do
another test.
You may have a very high blood
glucose level (severe hyperglycemia),
over 33.3 mmol/L.
Re-check your glucose level. If the
result is HIGH GLUCOSE again, obtain
and follow instructions from your
healthcare professional without
delay.
Meter is too hot (above 44°C) or
too cold (below 6°C) to work
correctly.
Wait a few minutes and insert a new
test strip. If you do not get another
TEMPERATURE ERROR message, the
meter is now within the operating
range.
There is a problem with the meter. Do Not use the meter.
Contact the OneTouch® Customer
Care Line at 1 800 663-5521.
Error message could be caused either
by a used test strip or a problem with
the meter.
Repeat the test with a new test strip;
see Section 3, Testing your blood
glucose. If this message continues
to appear, contact the OneTouch®
Customer Care Line at 1 800 663-5521.
The sample was applied before the
meter was ready.
Repeat the test with a new test strip.
Apply a blood or control solution
sample only after APPLY BLOOD
or APPLY CONTROL appears on the
display. If this message continues
to appear, contact the OneTouch®
Customer Care Line at 1 800 663-5521.
Message What it means What to do
Troubleshooting
The OneTouch® Ultra® 2 Meter displays messages when there are problems with the test strip, with the meter, or when your
blood glucose levels are higher than 33.3 mmol/L or lower than 1.1 mmol/L. Messages do not appear in all cases when a
problem has occurred. Improper use may cause an inaccurate result without producing an error message.
In this section, screens that display ”SEE OWNER'S BOOKLET“ means you should refer to this User Guide.