OneTouch VitA - Page 27

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TROUBLESHOOTING AND DETAILED INFORMATION ABOUT YOUR SYSTEM
Your control solution test result is above
33.3 mmol/L.
Test again with control solution and
a new test strip. If the result is HIGH
GLUCOSE again, do not use the meter.
Contact Customer Care on 0800 121 200
(UK) or 1800 535 676 (Ireland).
Meter is too hot (above 44°C) to
work correctly.
Move the meter and test strips to a
cooler area. Insert a new test strip when
the meter and test strips are within the
operating range (10–44°C). If you do
not get another TEMPERATURE ERROR
message, you can proceed with testing.
Meter is too cold (below 10°C) to
work correctly.
Move the meter and test strips to a
warmer area. Insert a new test strip
when the meter and test strips are within
the operating range (10–44°C). If you do
not get another TEMPERATURE ERROR
message, you can proceed with testing.
There is a problem with the meter. Do not use the meter. Contact
Customer Care on 0800 121 200
(UK) or 1800 535 676 (Ireland).
WARNING
CONTROL TEST
HIGH GLUCOSE
ABOVE 33.3 mmol/L
WARNING
SEE USER’S HANDBOOK
TEMPERAT URE
ERROR
TEMPERAT URE
TOO HIGH
WARNING
SEE USER’S HANDBOOK
TEMPERAT URE
ERROR
TEMPERAT URE
TOO LOW
WARNING
CONTACT CUSTOMER
SERVICE
ERROR 1
METER PROBLEM
Message What it means What to do