What if my home Internet connection is password
protected?
If you have enabled password protection on your home Wi-Fi connection, you can still use the
Ooma Wireless Adapter. You will be asked to provide the appropriate network name and
password during the setup process.
What security and encryption protocols does the Ooma
Wireless Adapter support?
WEP, WPA, and WPA2 security protocols are supported.
What do I do if my Ooma Telo Base Station or Phone Genie
doesn’t receive a signal after I’ve set it up?
If your Telo Base Station or Phone Genie does not work properly when you’re done setting it up,
you should try the following steps, in order:
• Reboot your Telo Base Station or Phone Genie
• Ensure that your Wireless Adapter is plugged in all the way
• Remove your Wireless Adapter, reboot your Telo Base Station or Phone Genie, and then
re-insert the Wireless Adapter
• Move the Telo Base Station or Phone Genie closer to your router or wireless access point
to make sure it is not out of range
• Verify that your Telo Base Station or Phone Genie works with a hardwired Ethernet
connection to your router and follow the troubleshooting instructions in your Ooma Telo
Base Station or Phone Genie Quick Start Guide if it does not
If none of these steps work, there is additional troubleshooting information in the Wireless
Adapter Quick Start Guide that you may use to resolve the problem.
Can I set up the Ooma Wireless Adapter with my 3G or 4G
hotspot?
Yes. Ooma PureVoice HD(TM) technology is designed to improve voice quality over any type
Internet connection, including 3G and 4G hotspots that operate over a cellular network.
Can I set up my Ooma Wireless Adapter to remember more
than one Wi-Fi network?
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