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ooma office - User Manual

ooma office
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Summary

Introduction

Hardware Overview

Provides a summary of the Ooma Office hardware components.

Installation Overview

Features Overview

Extension Dialing

Explains how to dial extensions within the Ooma Office system.

Voicemail System

Details how to set up and access voicemail for each extension.

Call Forwarding Options

Describes features for forwarding calls to other numbers or devices.

Music on Hold Feature

Explains the feature to entertain callers while they wait.

Virtual Receptionist Setup

Covers the automated system for directing incoming calls.

Conference Bridge Functionality

Describes how to set up and use conference calls.

Additional Features

Virtual Extensions

Explains how to connect remote workers with extensions.

Ring Groups Configuration

Details how to distribute calls to multiple extensions.

Expandable Capacity

Discusses the system's ability to grow with business needs.

Phone Lines Management

Explains the capacity and usage of phone lines.

Direct Numbers Assignment

Describes how to assign direct numbers to extensions.

Setting Up Your Base Station

Step 1 Activate Online

Step 2 Connect Between Your Modem and Router

Step 3 Connect Your Phone

Step 4 Power On

Finishing Initial Setup

Test Virtual Receptionist

Guides users on testing the automated receptionist system.

Install Ooma Linx Device

Instructions for setting up additional Linx devices for extensions.

Customize Setup at My Office

Transfer Your Phone Number

Information on porting an existing phone number to Ooma.

Setting Up Your Ooma Linx

Step 1 Start Setup Online

Initial online configuration steps for the Ooma Linx device.

Step 2 Plug In the Linx Device

Step 3 Put Base Station in Registration Mode

Step 4 Connect Device to Linx

Quick Reference Guide

Base Station Indicators and Ports

Explains the status indicators and physical ports on the Ooma Office Base Station.

Ooma Linx Reference

Linx Status Indicators and Ports

Details the status indicators and phone port on the Ooma Linx device.

Troubleshooting

Base Station Status Issues

Addresses problems when the Base Station status indicator is amber.

No Dialtone on Base Station Phone

Guides on resolving issues when no dialtone is heard from the Base Station.

Troubleshooting Linx Issues

Linx Device Registration Problems

Solutions for when the Linx device fails to register with the Base Station.

No Dialtone on Linx Device Phone

Troubleshooting steps for no dialtone on phones connected to the Linx.

Poor Voice Quality Resolution

Tips for resolving stuttering or dropped calls due to voice quality.

Alternative Setup Options

Option A: Install Base Station Behind Router

Describes an alternative setup where the Base Station is placed after the router.

Alternative Setup Options Continued

Option B: Install Base Station Between Modem and PC

Details an alternative setup for single-computer connections.

User Guide: Basic Operations

Making and Receiving Calls

Basic instructions for placing and answering calls.

Making Internal Calls

How to dial extensions for internal communication.

Switching Lines Feature

Explains how to manage call waiting and switch between calls.

Conference Calling Guide

Guide on initiating and participating in conference calls.

User Guide: Key Features

911 Emergency Calling Information

Critical information on emergency call procedures and limitations.

International & Other Calling Services

Information on making international calls and related charges.

Voicemail Setup and Access

Instructions for setting up greetings and accessing voicemail.

User Guide: Configuration

Changing Voicemail Settings

How to modify voicemail greetings and settings.

Managing Extensions

Guidance on setting up physical and virtual extensions.

Call Forwarding Management

How to configure call forwarding rules for extensions.

Configuring Virtual Receptionist

Steps to customize the automated call attendant.

Setting Up Music on Hold

How to configure music or messages for callers on hold.

User Guide: Advanced Settings & Accessories

Ring Groups Configuration

How to set up groups for sequential or simultaneous ringing.

Advanced Network Settings

Accessing the Base Station's web interface for network configuration.

Purchasing Additional Accessories

Information on acquiring extra Ooma Office accessories.

Important 911 Information

911 Service Differences

Highlights key differences between Ooma 911 and traditional 911 services.

Service Interruption Preparedness

Advice on ensuring 911 service during outages.

911 Call Disconnection Rules

Instructions on how to handle 911 calls during service interruptions.

Updating Service Address for 911

Importance of keeping the service address current for emergency calls.

Important 911 Information: User Notification

Informing Other Users

Requirement to notify users about 911 limitations.

Liability Limitations for 911

Legal disclaimers regarding Ooma 911 service.

Safety Information

General Safety Precautions

Basic safety guidelines for using the Ooma Office Base Station and accessories.

Product Handling and Usage

Specific rules for product placement, power, and cleaning.

FCC Compliance and RF Exposure

Information regarding FCC rules and RF exposure guidelines for the device.

Equipment Operation and Troubleshooting

Guidelines on connecting equipment, customer service, and modifications.

AC Surge Protection Recommendation

Advice on using surge protectors to prevent damage from electrical surges.

Limited Warranty

Warranty Coverage Details

Outlines what the limited warranty covers for Ooma products.

Warranty Exclusions List

Lists items and conditions not covered by the limited warranty.

Limited Warranty: Legal Aspects

State Law and Liability Limitations

Explains how state laws apply and limits Ooma's liability.

Copyright Notices

Summary

Introduction

Hardware Overview

Provides a summary of the Ooma Office hardware components.

Installation Overview

Features Overview

Extension Dialing

Explains how to dial extensions within the Ooma Office system.

Voicemail System

Details how to set up and access voicemail for each extension.

Call Forwarding Options

Describes features for forwarding calls to other numbers or devices.

Music on Hold Feature

Explains the feature to entertain callers while they wait.

Virtual Receptionist Setup

Covers the automated system for directing incoming calls.

Conference Bridge Functionality

Describes how to set up and use conference calls.

Additional Features

Virtual Extensions

Explains how to connect remote workers with extensions.

Ring Groups Configuration

Details how to distribute calls to multiple extensions.

Expandable Capacity

Discusses the system's ability to grow with business needs.

Phone Lines Management

Explains the capacity and usage of phone lines.

Direct Numbers Assignment

Describes how to assign direct numbers to extensions.

Setting Up Your Base Station

Step 1 Activate Online

Step 2 Connect Between Your Modem and Router

Step 3 Connect Your Phone

Step 4 Power On

Finishing Initial Setup

Test Virtual Receptionist

Guides users on testing the automated receptionist system.

Install Ooma Linx Device

Instructions for setting up additional Linx devices for extensions.

Customize Setup at My Office

Transfer Your Phone Number

Information on porting an existing phone number to Ooma.

Setting Up Your Ooma Linx

Step 1 Start Setup Online

Initial online configuration steps for the Ooma Linx device.

Step 2 Plug In the Linx Device

Step 3 Put Base Station in Registration Mode

Step 4 Connect Device to Linx

Quick Reference Guide

Base Station Indicators and Ports

Explains the status indicators and physical ports on the Ooma Office Base Station.

Ooma Linx Reference

Linx Status Indicators and Ports

Details the status indicators and phone port on the Ooma Linx device.

Troubleshooting

Base Station Status Issues

Addresses problems when the Base Station status indicator is amber.

No Dialtone on Base Station Phone

Guides on resolving issues when no dialtone is heard from the Base Station.

Troubleshooting Linx Issues

Linx Device Registration Problems

Solutions for when the Linx device fails to register with the Base Station.

No Dialtone on Linx Device Phone

Troubleshooting steps for no dialtone on phones connected to the Linx.

Poor Voice Quality Resolution

Tips for resolving stuttering or dropped calls due to voice quality.

Alternative Setup Options

Option A: Install Base Station Behind Router

Describes an alternative setup where the Base Station is placed after the router.

Alternative Setup Options Continued

Option B: Install Base Station Between Modem and PC

Details an alternative setup for single-computer connections.

User Guide: Basic Operations

Making and Receiving Calls

Basic instructions for placing and answering calls.

Making Internal Calls

How to dial extensions for internal communication.

Switching Lines Feature

Explains how to manage call waiting and switch between calls.

Conference Calling Guide

Guide on initiating and participating in conference calls.

User Guide: Key Features

911 Emergency Calling Information

Critical information on emergency call procedures and limitations.

International & Other Calling Services

Information on making international calls and related charges.

Voicemail Setup and Access

Instructions for setting up greetings and accessing voicemail.

User Guide: Configuration

Changing Voicemail Settings

How to modify voicemail greetings and settings.

Managing Extensions

Guidance on setting up physical and virtual extensions.

Call Forwarding Management

How to configure call forwarding rules for extensions.

Configuring Virtual Receptionist

Steps to customize the automated call attendant.

Setting Up Music on Hold

How to configure music or messages for callers on hold.

User Guide: Advanced Settings & Accessories

Ring Groups Configuration

How to set up groups for sequential or simultaneous ringing.

Advanced Network Settings

Accessing the Base Station's web interface for network configuration.

Purchasing Additional Accessories

Information on acquiring extra Ooma Office accessories.

Important 911 Information

911 Service Differences

Highlights key differences between Ooma 911 and traditional 911 services.

Service Interruption Preparedness

Advice on ensuring 911 service during outages.

911 Call Disconnection Rules

Instructions on how to handle 911 calls during service interruptions.

Updating Service Address for 911

Importance of keeping the service address current for emergency calls.

Important 911 Information: User Notification

Informing Other Users

Requirement to notify users about 911 limitations.

Liability Limitations for 911

Legal disclaimers regarding Ooma 911 service.

Safety Information

General Safety Precautions

Basic safety guidelines for using the Ooma Office Base Station and accessories.

Product Handling and Usage

Specific rules for product placement, power, and cleaning.

FCC Compliance and RF Exposure

Information regarding FCC rules and RF exposure guidelines for the device.

Equipment Operation and Troubleshooting

Guidelines on connecting equipment, customer service, and modifications.

AC Surge Protection Recommendation

Advice on using surge protectors to prevent damage from electrical surges.

Limited Warranty

Warranty Coverage Details

Outlines what the limited warranty covers for Ooma products.

Warranty Exclusions List

Lists items and conditions not covered by the limited warranty.

Limited Warranty: Legal Aspects

State Law and Liability Limitations

Explains how state laws apply and limits Ooma's liability.

Copyright Notices

ooma office Specifications

General IconGeneral
Wi-FiNo
Gigabit Ethernet PortsYes
WAN Ports1
Virtual ReceptionistYes
Call ForwardingYes
Call WaitingYes
Caller IDYes
Conference BridgeYes
Music on HoldYes
Ring GroupsYes
VoicemailYes
Mobile AppYes
TypeVoIP Business Phone System
IntegrationGoogle, Microsoft, Slack

Videos

How to Manage Your Ooma Office End User Portal

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