Troubleshooting
Base Station status indicator is amber
When the status indicator on your Ooma Ofce Base Station is lit amber, it is not operational. Check
below to nd out what is preventing the Base Station from working.
•
Your Base Station may not be able to establish a local network connection. Check that your
network cables are plugged in securely. Verify that the TO INTERNET port is connected to your
router (or modem) and the green LED at the top of the port is lit up.
•
Try rebooting your Base Station, modem, and router by pulling out the power and plugging
them back in.
•
Your Base Station may be unable to register with the Ooma network. Verify that you have
activated your device as described in Step 1 of Setting Up Your Base Station. If you plugged in
your device before going through the activation process, try rebooting it now.
•
Check that your Internet connection is working. Try connecting a computer to the LOCAL
NETWORK port of the Base Station and browse to myofce.ooma.com. You should see the
login screen for My Ofce. If not, troubleshoot your Internet connection.
The phone connected to the Base Station has no dialtone
If the status indicator on the Base Station is blue but you don’t hear a dialtone, check that
your phone is correctly plugged into the PHONE port of the Base Station.
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