Important 911 Information
Ooma wants to make sure that you are aware of important differences in the way 911 service
operates with Ooma when compared with traditional telephone service. Here’s what you
need to keep in mind:
Differences between traditional 911 service and Ooma 911
Be advised that Ooma 911 service is less reliable than traditional 911 service. Some regions do not
support enhanced 911 service and your emergency call may be routed to an emergency response
center which does not keep your address and contact information on le.
Be prepared during any service interruption
Ooma phone service depends not only on your continued subscription (and payment) for the
service, but also on Internet connectivity and power to function. In the event of power, network,
or Internet outages (including congestion), or if your service is disconnected or suspended due
to non-payment, you may experience a failure, disruption or delay in your 911 service. We
recommend that you keep an alternative phone service (such as a cellular telephone) handy to
increase the reliability of your access to emergency services during any service interruption.
Do not disconnect
Until you are told to do so by an emergency dispatcher, do not disconnect your 911 call. If you
are inadvertently disconnected, call back immediately.
Keep your service address up to date
Ooma will attempt to provide the emergency operator with your service address, so please
ensure that your information on le with us is always accurate and updated. You may update your
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