Opel mobile BigButton X - Factory Reset; Troubleshooting and Support; Phone Will Not Power On; Phone Asking for Password

Factory reset:
o Clicking ok on factory reset will allow you to reset your device back to original factory seings. Before doing this
ensure you back up any data you wish to keep.
About phone:
o This menu will give you all the information about your device
Troubleshooting and Support
If you are experiencing diculties with your mobile phone, please go through the following troubleshoots:
The Mobile Phone will not power on:
1. Ensure the baery is inserted correctly.
2. Ensure you are pressing and holding down the power buon for at least 5 seconds. (Red end call key).
3. Ensure you have charged the phone for at least 10 minutes.
The phone is asking for a password on start-up:
1. The default password is 0000, you can change the password via steps outlined previously in security seings
The phone is asking for a PUK code:
1. This means you have input the incorrect password 3 times or more. Contact your SIM Card provider to retrieve your
PUK code to unlock your phone.
SIM card error or no SIM card:
1. Ensure you have inserted the SIM card correctly and are using the correct size SIM card. Follow instructions
previously stated for installing the SIM Card.
2. Your SIM card may be damaged or dirty, ensure you replace your SIM with your SIM Card provider if this
error occurs.
Failure to connect to the network:
1. Your network signal may be weak or out of range. Contact your SIM Card provider or try the phone in a dierent
location to check your signal.
2. Your SIM card may be damaged, invalid or has no credit. Contact your SIM Card provider for support.
Failure to make an outgoing call:
1. Ensure you have entered the correct phone number you wish do dial.
2. Ensure you have enough credit on your SIM Card account. Contact your provider for support.
3. Your signal strength may be weak. Check your signal strength and contact your SIM Card provider.
Cannot hear anyone on the call:
1. Ensure your call volume is adjusted to your requirements.
2. Ensure you have enough signal strength
Cannot receive calls:
1. Ensure your mobile phone is switched on.
2. You have enough signal strength to receive calls.
3. Ensure you have not enabled call barring. You can find this under seings.
4. Ensure you do not have the phone in flight mode. See above for flight mode instructions.
5. Ensure your SIM card is installed correctly.
Mobile Phone won’t charge:
1. Ensure the power plug is inserted in the wall socket correctly and the wall switch is turned on.
2. Ensure the wall power socket is working by testing another device or a separate power socket.
3. Ensure you have inserted the mini USB cord into the phone correctly.
4. Ensure there is no dirt or dust accumulated in the phones power socket.
5. Ensure you have le the phone on charge for at least 10 minutes as the baery may have run out of
charge completely.
Mobile phone won’t connect via Bluetooth:
1. Ensure you have turned on and activated the Bluetooth seing. See previous/above instructions.
2. Ensure the other device has Bluetooth enabled.
3. Your Bluetooth device may be too far away from the other device to connect. Ensure you are within range of this
device to connect.
4. Ensure you follow the Bluetooth instructions as stated previously above.
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