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Failure to make an outgoing call
1. Ensure you have entered the correct phone number you wish do dial.
2. Ensure you have enough credit on your SIM Card account. Contact your provider for
support.
3. Your signal strength may be weak. Check your signal strength and contact your SIM
Card provider.
Cannot hear anyone on the call
1. Ensure your call volume is adjusted to your requirements. Using the volume keys on the
right side of the phone.
2. Ensure you have enough signal strength
Cannot receive calls
1. Ensure your mobile phone is switched on.
2. You have enough signal strength to receive calls.
3. Ensure you have not enabled call barring. You can find this under settings.
4. Ensure you do not have the phone in flight mode. See above for flight mode instructions.
5. Ensure your SIM card is installed correctly.
The other party cannot hear you on the call
1. Ensure your hand or fingers are not covering the Microphone.
2. Ensure you are speaking directly into the microphone.
3. Ensure the other party has their volume turn up to their desired level.
Mobile Phone wont charge
1. Ensure the power plug is inserted in the wall socket correctly and the wall switch is turned
on.
2. Ensure the wall power socket is working by testing another device or a separate power
socket.
3. Ensure you have inserted the mini USB cord into the phone correctly.
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