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Troubleshooting and Support
If you are experiencing difficulties with your mobile phone, please go through the following
troubleshoots:
The Mobile Phone will not power on
1. Ensure the battery is inserted correctly
2. Ensure you are pressing and holding the power button for 5 seconds. (Red end call key
on the inside of the phone)
3. Ensure you have charged the phone for at least 10 minutes
The phone is asking for a password on start-up
1. The default password is 0000, you can change the password via steps outlined
previously in security settings
The phone is asking for a PUK code
1. This means you have input the incorrect password 3 times or more. Contact your SIM
Card provider to retrieve your PUK code to unlock your phone.
SIM card error or no SIM card
1. Ensure you have inserted the SIM card correctly and are using the correct size SIM card.
Follow instructions previously stated for installing the SIM Card.
2. Your SIM card may be damaged or dirty, ensure you replace your SIM with your SIM
Card provider if this error occurs.
Failure to connect to the network
1. Your network signal may be weak or out of range. Contact your SIM Card provider or try
the phone in a different location to check your signal.
2. Your SIM card may be damaged, invalid or has no credit. Contact your SIM Card provider
for support.
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