Oricom DS1000 - How to Make a Claim under Your Express Warranty in Australia

7DIGITAL SCALES
How to make a claim under your Express
Warranty in Australia
Oricom has a simple warranty process for you to follow:
• PleasecalloremailourCustomerSupportTeam,1300889
785 or support@oricom.com.au.
• ACustomerSupportTeammemberwillverifyafter
troubleshootingwithyouifyourproductqualifiesunder
warranty.Ifso,theywillgiveyouaProductReturn
Authorisation number.
• WewillthenemailorfaxaReturnAuthorisationformanda
RepairNotice(ifnecessary),togetherwithinstructionson
how to return the goods for warranty service.
Please note that if a Customer Support Team member advises
thatyourproductdoesnotqualifyforreturn,thiswarrantydoes
not apply to your product. Products that are authorised to be
returned to Oricom in Australia must include all of the following:
• AcompletedReturnAuthorisationform
• AcopyofyourProofofPurchase(pleasekeepyouroriginal
copy)
• Thefaultyproduct,includingallaccessories.
Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia
Please note that this Express Warranty excludes expenses
incurred by you in returning any faulty product to us. You must
arrangeandpayanyexpensesincurred(includingpostage,
delivery,freight,transportationorinsuranceoftheproduct)to
returnthefaultyproducttous,however,wewillarrangedelivery
of the repaired or replaced faulty product to you.
Important Information
Repair Notice
Please be aware that the repair of your goods may result in
the loss of any user-generated data (such as stored telephone
numbers,textmessagesandcontactinformation).Pleaseensure
that you have made a copy of any data saved on your goods
before sending for repair. Please also be aware that goods
presented for repair may be replaced by refurbished goods or
parts of the same type rather than being repaired.