10
CARE AND MAINTENANCE
• Before performing any maintenance always disconnect propane gas tank.
• Store your product indoors during winter months. Avoiding extreme cold temperatures
will prevent from exposure damage.
• Keep the heating item free and clear from combustible materials.
• Visually inspect burner for obstructions and keep tank enclosure free and clear from debris.
• Use a soft brush to get rid of the mild stains, loose dirt and soil after the burner and pumice
stones/lava rocks/LavaGlass® are completely cooled down. Wipe down with a soft cloth.
• Harsh weather conditions may cause stubborn stains, discoloration and possibly rust pitting.
• Permanent damage may occur if powder or solvent comes in contact with painted or plastic
• components on this heating unit.
• Keep the heating unit stored away from direct sunlight.
• If storing this unit inside, disconnect the propane gas tank from the gas valve.
• Not using manufacturer approved or supplied parts/accessories may result in a defective
condition and void the warranty of this heating unit.
• Always place lid (if applicable) or protective cover on heating item when not in use.
TROUBLESHOOTING
If within one year from the date of original purchase, this item fails due to a defect in material or
workmanship, we will replace or repair at our option, free of charge. To order parts or to obtain
warranty service, call 1-888-251-1026, 8 a.m. - 8 p.m., EST, Monday - Sunday. This warranty does
not cover defects resulting from improper or abnormal use, misuse, accident, or alteration.
Failure to follow all instructions in the owner's manual will also void this warranty. The manufacturer
will not be liable for incidental or consequential damages, or common erosion of outdoor products.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation may not apply to you. This warranty gives you specic legal rights, and you may also
have other rights which vary from state to state.
1-YEAR LIMITED FRAME WARRANTY
Problem Cause Solution
No gas flow. Check if gas cylinder is empty.
Regulator isn’t connected securely to
the tank.
Tighten regulator connection to the
gas tank.
Spider webs or insect nest in the burner
and guard.
Check the burner and guard.
Burner ports are clogged. Turn all gas flow connections off. Insert
an opened paperclip (or similar item) into
each of the burner ports to clear them
out.
Heating unit emits a
lot of black smoke.
Flame is obstructed at burner ports. Check that all burner ports are free of
any small lava rocks/pumice stones/
LavaGlass
®
pieces.
High or gusting winds. Increase flame to ‘high’.
No gas flow. Check if gas cylinder is empty.
Burner won’t light
with a match.
Flame blows out
easily.
• Before performing any maintenance always disconnect propane gas tank.
• Keep the heating item free and clear from combustible materials.
• Visually inspect burner for obstructions and keep tank enclosure free and clear from debris.
• Use a soft brush to get rid of the mild stains, loose dirt and soil after the burner and
pumice stones/
lava rocks/LavaGlass
®
are completely cooled down. Wipe down with a soft cloth.
• Harsh weather conditions may cause stubborn stains, discoloration and possibly rust pitting.
• Permanent damage may occur if powder or solvent comes in contact with painted or plastic
components on this heating unit.
• Keep the heating unit stored away from direct sunlight.
• If storing this unit inside, disconnect the propane gas tank from the gas valve.
• Not using manufacturer approved or supplied parts/accessories may result in a defective condition
and void the warranty of this heating unit.
• Always place lid (if applicable) or protective cover on heating item when not in use.
Store your product indoors during winter months. Avoiding extreme cold temperatures will
prevent from exposure damage.
•
MAINTENANCE
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