OSIM uDiva 3 Plus - Troubleshooting; Common Problems and Solutions

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• Stop use immediately and contact
OSIM Service Center for assistance.
• The auto timer of 15 minutes has lapsed.
Press any program button to restart the
massage.
• If the uDiva 3 Plus fails to restart, turn off
the main power switch on the electrical
outlet. Turn it on again after 10 seconds.
• If the same problem persists,
please turn off the Main Switch, disconnect
the power plug from the electrical outlet
and contact OSIM Service Center.
If you encounter problems operating the uDiva 3 Plus, please check the following points for
rectification. If the problems persist, please switch off the main switch of the uDiva 3 Plus and
disconnect the power plug from the power electrical outlet. Contact the OSIM Service Center*
for servicing.
Do not dismantle or attempt to repair the uDiva 3 Plus yourself. Doing so will void the
warranty and OSIM will not bear any responsibility for any subsequent consequences.
* Please visit us at www.OSIM.com for information on the nearest service center.
Product warranty is valid only in the country of purchase.
• Frictional sound of rollers against
backrest.
• Frictional sound of rollers within the
footrest.
• Motor sound during operation.
• Loud sound during tapping and
kneading massage.
• These sounds are the result of
mechanical structure and not
malfunction.
• This may occur during normal usage.
Problem Possible Cause / Action
• The control panel does not work
correctly.
• Ensure that the backrest and footrest are
fully extended.
• Check the power plug and ensure that it is
securely connected to the electrical outlet.
• Ensure that the main switch is turned ‘ON’.
• The power cord and plug are
abnormally hot.
• The massage stops midway.
Troubleshooting