Oster BVSTDC4401 - Troubleshooting; Service Center

English-11
Your coffee maker has been carefully designed to give you many years of trouble-
free service. In the unlikely event that your new coffee maker does not operate
satisfactorily, please review the following potential problems and try the steps
recommended BEFORE you call or take it to an Authorized Oster
®
Service Center.
PROBLEM POSSIBLE CAUSE SOLUTION
The brew now “Colar Ahora” light
does not light up
•Theapplianceisunplugged.
•There’sapoweroutage.
•Plugunitin.
•Waitforpowertoberestored.
The coffee is not brewing •Theapplianceisunplugged.
•There’sapoweroutage.
•Notenoughwaterinwater
reservoir.
•Thelterbasketisnotproperly
inserted.
•Theglassdecanter/thermal
carafe is not placed all the way
on the warming plate/ platform.
•Plugunitin.
•Waitforpowertoberestored.
•Fillwaterreservoirabove
minimum level marking.
•Insertlterbasketcorrectly.
•Placeglassdecanter/thermal
carafe correctly on warming
plate/ platform.
The coffee maker only brews
water
•Therearenocoffeegroundsin
thelterbasket.
•Addthedesiredamountofcoffee
tothelter.
The coffee maker brews slowly •Thecoffeemakerneeds
cleaning.
•Cleancoffeemakerasdescribed
in “cleaning and maintaining”
section.
The filter basket overflows •Thelterbasketisnotproperly
inserted.
•Theglassdecanter/thermal
carafe is not placed all the way
on the warming plate/ platform.
•Toomanycoffeegroundswere
placeinthelter.
•Theglassdecanter/thermal
carafe was removed from the
warming plate/ platform for more
than 30 seconds.
•Insertlterbasketcorrectly.
•Placeglassdecanter/thermal
carafe correctly on warming
plate/ platform.
•Removelteranddiscard
ground.Ifusingpaperlter,
replace it. If using permanent
lter,rinseit.Beginbrewing
process again.
•Turnoffandunplugtheunit.
Allow it to cool. Wipe up spill
The coffee is not hot •Thereisapoweroutage. •Waitforpowertoberestored.
The coffee tastes bad •Coffeegroundsotherthanfor
an automatic drip coffee maker
was used.
•Thegroundcoffee-to-waterratio
was unbalanced.
•Thecoffeemakerneeds
cleaning.
•Usecoffeegrounds
recommended for automatic drip
coffee makers.
•Usecorrectgroundcoffee-to-
water ratio.
•Cleancoffeemakerasdescribed
in “Maintaining your coffee
maker” section.
The grounds are in the coffee •Thelterisnotproperlyseatedin
the basket.
•Theltercollapsed.
•Seatlterproperlydescribed
withinthelterbasket.
•Removelterandreplace.
The brew now “Colar Ahora” led is
ashingfast
•Glassdecanter/thermalcarafe
is not placed all the way on the
warming plate/ platform.
•Notenoughwaterinwater
reservoir.
•Placeglassdecanter/thermal
carafe correctly on warming
plate/ platform.
•Fillthewaterreservoirabove
minimum level marking.
TROUBLESHOOTING YOUR COFFEE MAKER