TROUBLESHOOTING GUIDE
PROBLEM Possible cause What to do
No espresso
pours or pours
out in drips (over
extracted)
No water in the Water Reservoir.
Fill reservoir with water. Prime water through the
Group Head, press the ONE CUP BUTTON.
Allow water to run through.
Coffee grind is too fine. Change to a coarser Grind Setting.
Too many coffee grinds used. Fill with less coffee grinds.
Coffee grinds tamped (compacted) too hard. Apply less force during tamping.
Custom shot volume being used. Reset to the default shot volumes.
The Filter Basket is blocked. See Care & Cleaning.
Group Head is dirty. A Cleaning Cycle is required.
See Cleaning Cycle.
Group Head is blocked. A Descaling Cycle is required.
See Descaling Cycle.
Espresso
does not
have any crema,
or crema is thin
(Under Extracted)
Coffee beans are old or dry.
Use freshly roasted coffee beans.
Coffee grinds too coarse. Change to a finer Grind Setting.
Not enough coffee grinds used. Fill with more coffee grinds.
Grinds not tamped (compacted) enough. Tamp more rmly. See Espresso Extraction
Guide section.
Espresso shot
volume too much
or too little
Custom shot volumes being used. Restore to default shot volumes or change your
custom shot volume(s).
See Customisable - Shot Volumes.
Espresso tastes
bitter
Type of coffee beans being used. Try different brands of coffee beans.
Espresso has been over extracted. See problems earlier in this table.
Spent (used)
coffee cake
is wet
A little water will remain on top of the used
coffee cake.
Rest Portafilter on the Drip Tray for 5 sec to allow
the water to dissipate before disposing cake.
Too many coffee grinds used. Fill with less coffee grinds.
Dual Wall Filter Baskets being used. Dual Wall Filter Baskets will keep the coffee cake
wetter than Single Wall Filter Baskets.
English - 13
BVSTEM7400_23PEM1_PORT/ENG.indd 13BVSTEM7400_23PEM1_PORT/ENG.indd 13 2023/11/28 10:502023/11/28 10:50
To Next Page