E15
TROUBLESHOOTING
Subject Question Solution
Power My Multi-Cooker will not
turn on
Make sure outlet is functioning properly
Check that the Multi-Cooker is plugged in
Call Customer Service, details for your country in the Warranty
Card.
Doneness of
food
My food was undercooked Make sure you selected the proper cooking setting
Make sure the Lid is properly placed and locked, and that
Steam Release Valve in “Seal” (closed) position.
Check the recipe to see that the proper pressure, temperature,
and time selection were made
Be sure the power was not interrupted
Make sure the Cooking Pot has enough liquid to create desired
steam and build pressure. Minimum of 250ml of liquid should
be used when pressure cooking. Never ll over the “MAX” line.
My food was overcooked Make sure the Cooking Pot was at least ½ full
Check that the proper pressure, temperature, and time were
selected
Programming Can I set a time for the
Brown/Sauté program?
Because sautéing is a function that generally requires your full
attention this may not be necessary. However, if desired a time
can be selected.
Can I change the
cooking function, time or
temperature once the food
is cooking?
Yes, to change the cooking function, press START/STOP
and select a new cooking function. Change the time and
temperature as required for the food. Press START/STOP
again. The time and temperature can be changed at any time.
Cooking Can the Cooking Pot and
Lid be used on top of the
stove or in the oven?
The Cooking Pot and Lid are not oven safe. Neither can be
used on the stove or in the oven.
I stopped the cooking
process and changed
pressure settings, and
now the Multi-Cooker is
preheating again.
If a cooking cycle is stopped and a new one is started, the
Multi-Cooker may display “HEAt” until the new pressure is
achieved.
Steam Steam is leaking out of
the Multi-Cooker
• It is normal for a small amount of steam to come out of the
Bobber Valve before the Multi-Cooker is pressurized.
• If steam is coming out from the perimeter of the Lid, the Lid
has not been closed and locked completely.
Lid I am having trouble
removing the Lid.
There is a safety feature to keep Lid from being removed
while the Multi-Cooker is under pressure. Please make sure
to de-pressurize the unit by rotating the Steam Release Valve
into the “Release” (open) position. Refer to Releasing Pressure
section for further instructions.
CKSTPCEC6801_19SEM1 (LA).indd 15 6/24/19 09:53
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