·5·
Troubleshooting
Issue
Possible Cause
Solution
●
Signal interference
from surrounding
environment such
as cellular signal
tower and WIFI
broadcast antenna
●
●
Leave the premises to reduce
the interference
Turn off both earbuds and remove
“TW100” from the Bluetooth
device list on your mobile device.
Re-initiate the pairing process
Audio from
earbuds is
lagging or
one side
dropped out
●
●
A loose connection
on USB charging
cable in between
charging case and
USB power source
USB power source
is not working
●
●
Check both connections of the
USB charging cable.
Check status of the USB power
source
Charging
case cannot
be
recharged
●
Battery level in
charge case is low
●
Connect the charging case with
the included USB charging cable
to a USB power source
Earbuds
are not
charging
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