09SUPPORT RESOURCES
3.1 TROUBLESHOOTING
Many problems can be traced back to an improperly seated M.2 drive or PCIe card, or host compatibility
issues (e.g. installing the card in a slower PCIe 2.0 slot or a PCIe 3.x slot with too few data lanes to support
the desired performance, or installed in a computer running an older version of Windows or macOS). Make
sure that the M.2 drives and/or the PCIe card is seated properly and that the computer is congured to
meet the system requirements. If everything is installed normally and you’re still having trouble, please
contact technical support.
3.2 CONTACTING TECHNICAL SUPPORT
SUPPORT RESOURCES
Phone: M–F, 8am–8pm CT
1.866.692.7100 (N. America) | +1.815.338.4751 (Int’l)
Chat: M–F, 8am–8pm, Sat 9am–5pm CT
www.owc.com/support
Email: Answered within 48 hours
www.owc.com/support
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