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OWC Envoy Pro
SUPPORT RESOURCES
3.1 Formatting
To format the OWC Envoy Pro, please visit: www.owcdigital.com/format
3.2 Troubleshooting
Begin troubleshooting by verifying that the USB cable is properly plugged into the computer and the
Envoy Pro. If the Envoy Pro is still not working properly, try connecting the cable to a different USB port,
and also using a different USB cable if necessary. If problems persist, remove the SSD from the Envoy
Pro, then re-connect the SSD to the Envoy Pro and try again.
3.3 About Data Backup
To ensure that your les are protected and to prevent data loss, we strongly suggest that you keep
two copies of your data: one copy on your OWC Envoy Pro and a second copy on either your internal
drive or another storage medium, such as an optical backup, or on another external storage unit. Any
data loss or corruption while using the Envoy Pro is the sole responsibility of the user, and under no
circumstances may OWC, its parent, partners, aliates, ocers, employees, or agents be held liable for
loss of the use of data including compensation of any kind or recovery of the data.
3.4 Usage Notes
To see a step-by-step walkthrough for migrating your data from an old drive to a new one, go to:
www.owcdigital.com/migrating-your-mac-os-x-installation-to-a-new-drive
The Envoy Pro is designed to receive all needed power through the USB cable, therefore a separate
power adapter is not necessary. For the safe removal of your drive and to ensure that no data is lost,
always eject or unmount the drive from your operating system before disconnecting.
3.5 Contacting Technical Support
SUPPORT RESOURCES
Phone: M–F, 8am–8pm CT
1.866.692.7100 (N. America) | +1.815.338.4751 (Int’l)
Email: Answered within 48 hours
www.owcdigital.com/support
Chat: M–F, 8am–8pm, Sat 9am–5pm CT
www.owcdigital.com/support
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