OWC ThunderBay 8 User Manual

ThunderBay 8
Support Resources
7
3.1 Formatting
For additional formatting information, including instructions on how to format the ThunderBay 8 for Mac or
Windows, please go to: www.owcdigital.com/format
3.2 Troubleshooting
Begin your troubleshooting by verifying that the power cable is connected to the ThunderBay 8 and to a power
source. If the power cable is connected to a power strip, make sure that the power switch on the strip is turned
on. Then, verify that both ends of your cables are properly plugged into the computer and the ThunderBay 8.
If the ThunderBay 8 is still not working properly, try connecting to another computer or using another
Thunderbolt cable. Remember that the ThunderBay 8 needs an active data signal in order for the power
to remain on. If it is disconnected from the computer, or if the computer goes to sleep or turns off, the
ThunderBay 8 will go to sleep. If you are still experiencing problems, consult Section 3.5 for OWC technical
support contact information.
3.3 About Data Backup
To ensure that your les are protected and to prevent data loss, we strongly suggest that you keep two copies
of your data: one copy on your ThunderBay 8 and a second copy on either your internal drive or another
storage medium, such as an optical backup, or on another external storage unit. Any data loss or corruption
while using the ThunderBay 8 is the sole responsibility of the user, and under no circumstances may OWC, its
parents, partners, aliates, ocers, employees, or agents be held liable for loss of the use of data including
compensation of any kind or recovery of the data.
3.4 Online Resources
To access our online knowledge base, please visit: www.owcdigital.com/support/faq
3.5 Contacting Technical Support
SUPPORT RESOURCES
Email: Answered within 48 hours
www.owcdigital.com/support
Phone: Monday-Friday: 8am-8pm Central Time
(866) 692-7100 (N. America) | +1 (815) 338-4751 (Int’l)
Chat: Monday-Friday: 8am-8pm; Saturday: 9am-5pm Central Time
www.owcdigital.com/support

OWC ThunderBay 8 Specifications

General

Drive Bays	8
Capacity	Up to 144TB
Interface	Thunderbolt 3
Drive Compatibility	2.5" SATA HDD/SSD, 3.5" SATA HDD/SSD
RAID Support	RAID 0, 1, 5, 10, JBOD
Power Supply	Internal
Operating System Compatibility	macOS 10.13 or later, Windows 10 or later