06SUPPORT RESOURCES
3.1 TROUBLESHOOTING
Begin troubleshooting by verifying that the power cable is connected to the OWC Thunderbolt Hub and
to a power source. If the power cable is connected to a power strip, make sure that the power switch
on the strip is turned on. Next, verify that both ends of the Thunderbolt 4 cable are properly plugged into the
computer and the hub. If the hub is still not working properly, try using a different Thunderbolt 4 cable
or using another Thunderbolt port on the computer.
You can verify if the hub is communicating with the computer by opening System Information and clicking
on the ‘Thunderbolt’ category in the sidebar. If the hub is seen by the computer but one or more connected
devices are not, troubleshoot each device individually. If problems persist, please contact OWC Support.
3.2 CONTACTING TECHNICAL SUPPORT
SUPPORT RESOURCES
Phone: M–F, 8am–6pm CT
1.866.692.7100 (N. America) | +1.815.338.4751 (Int’l)
Chat: M–F, 8am–6pm, Sat 9am–5pm CT
www.owc.com/support
Email: Answered within 48 hours
www.owc.com/support
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