(7) FAQ
Q: The Helix Dura is getting very warm. Is this normal?
A: Yes, the Helix Dura is made from Aluminum, which absorbs and
dissipates heat. This prevent the internal components from overheating
and allows for extended life and performance.
Q: Is the Helix Dura compatible with Thunderbolt ports?
A: The Helix Dura is compatible with Thunderbolt 3 and 4 ports using the
included USB-C adapter. It is not compatible with Thunderbolt 1 or 2.
Q: The speed is not as fast as expected. Why?
A: To experience the fastest capable speed, the Helix Dura must be
connected to a Thunderbolt 3 or 4 port, or a USB 3.2 Gen2 port (10Gbps).
A USB 3.0 port is limited to 5Gbps (~500 MB/s). For best performance, we
recommend using the cables included with the Helix Dura.
For other questions please contact tech support or visit the FAQ
section of our Web site (www.oyendigital.com/support).
Technical Support: info@oyendigital.com
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