Troubleshooting
ERROR CODES
On a rare occasion, your controller may detect an issue and you may see an error code displayed on the screen.
ERROR CODE ERROR DESCRIPTION SOLUTION
ER1
Failure
Check wiring connection from RTD to the controller. If wire
terminals are secure, RTD replacement may be required.
Ignition Failure
•
•
• Check ambient outdoor temperature. If RTD is too cold, the
pellets may ignite but not get the RTD warm enough within the
programmed time.
ER3
High Temperature Limit
Protection
• Allow grill to cool. Inspect cause of excessive temperature
•
Low Temperature Limit
•
•
Probe Communication Failure
Check meat probe connection at each port where attached.
probe.
ER9
Network Communication
Failure
of a strong network signal. Allow time for proper connection
NOTE:
IMPORTANT: Use only factory authorized parts, if replacement is necessary. The use of any unauthorized part
can be dangerous and will void your warranty.
QUESTION ANSWER
How do I clear an auger jam?
1. Unplug the grill and wait for it to cool.
Look inside the hopper to determine if the jam can be cleared from there or
3. If the jam cannot be cleared, empty all pellets from the hopper and then
remove the hopper assembly from the grill.
Dissemble the hopper housing to expose the internal components.
Remove the auger motor and auger screw.
Contact customer service if more instructions are required.
Why is the temperature
of wind and ambient temperature, pellet quantity, or lack of maintenance. Avoid
using the pellet grill when it is windy or raining outside.
burning. Unplug the grill and wait for it to cool, then remove the cooking grids,
Why is the grill not heating to the
set temperature?
hopper and add more pellets if necessary. Replace them if they are damp.
If you are cooking food that contains a lot of fat or grease, keep the temperature at
FREQUENTLY ASKED QUESTIONS
28
TM
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