Pakon Part#125307-B October 10, 2006 14
Contacting Technical Support
When contacting support by phone, please follow these guidelines to ensure
timely assistance:
• Have the computer and scanner on.
• Have PSI loaded, if possible.
• Have any reported error codes written down for quick reference.
• Know the version of PSI being used.
• Know the serial number of your scanner.
If you prefer to email support, please include the following information in your
email request:
• Any applicable error log files.
• Version number of PSI.
• Serial number of your scanner.
• A sample image, if helpful.
• Your company name and location.
• Details on the problem and what has been attempted so far to resolve the problem.
Pakon Contact Information
Phone:
Within the United States - 877.217.2566
Outside the United States - 952.936.4390
Email:
support@pakon.com
On the Web:
http://www.pakon.com
ftp://ftp.pakon.com
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