COMMON QUESTIONS
DESKTOP SOFTWARE INSTALLATION
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11
CHAPTER
Desktop software
installation
If you are having trouble installing the
desktop software, you may have the wrong
version of the software or some of your
computer’s resources may be unavailable.
Follow these steps to retry the installation.
1 Make sure your computer profile
includes administrator rights to install
software. In large organizations, these
are usually granted by the system
administrator.
2 Restart your computer.
3 Quit any active applications, including
virus scanners and Internet security
applications.
4 Make sure you’re installing the software
from the Palm Software Installation CD
that came with your new smartphone.
Other versions of the desktop software
may not work with your smartphone.
5 Insert the Palm Software Installation CD
to restart the installation.
IMPORTANT Always use the same
language for your smartphone, your
computer operating system, and your
desktop software. Otherwise, you may
lose information or have difficulty with
synchronization. Support is not provided for
mismatched language setups.
Resetting your
smartphone
Performing a soft reset
Performing a soft reset is similar to
restarting a computer. If your smartphone
is not responding or you have trouble
TIP
The Palm Software Installation CD installs
software that lets you synchronize using
Palm
®
Desktop software or Microsoft Outlook
for Windows. If you want to synchronize using
a different personal information manager
(PIM), you must install a third-party solution.
Contact the PIM’s author or vendor to learn if
software is available for your smartphone.
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