COMMON QUESTIONS
SYNCHRONIZATION
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11
CHAPTER
MAC ONLY Mac computers do not
provide an option for uninstalling Palm
Desktop software. Contact Technical
Support if the problem persists after
completing step 3.
5 Restart your computer.
6 Reinstall Palm Desktop software from
the Palm Software Installation CD that
came with your smartphone.
7 (Outlook only) If you’re trying to
synchronize offline, set your Outlook
Calendar, Contacts, Notes, and Tasks to
be available offline.
I have duplicate entries in Microsoft
Outlook after I sync
1 Open Microsoft Outlook and delete the
duplicate entries.
2 On your computer, go to the application
with duplicate entries and manually
enter any info you added to your
smartphone since the last time
you synchronized.
3 Right-click HotSync manager in the
taskbar and select Custom.
4 Select an application that has duplicate
entries and also has Outlook in its
name.
5 Click Change.
6 Select Desktop overwrites handheld,
and then click OK.
7 If more than one application has
duplicate entries, repeat steps 4
through 6 for each application with
duplicates.
8 Click Done.
9 Synchronize your smartphone and your
computer.
TIP
Outlook subfolders and public folders are
not accessible with the included software. You
may wish to use a third-party solution instead.
TIP
(Outlook only) If you want to sync your
info with a global Exchange Address Book,
you must copy the addresses to your local
Contacts list in Outlook (right-click the
addresses and select Add to Personal
Address Book).
TIP
For more info on Outlook conduits,
right-click the HotSync manager icon in the
taskbar, select Custom, select an app with
Outlook in its name, and then select Help.
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