Panasonic FZ-B2 series - Troubleshooting (Basic); Troubleshooting Startup Issues; Resolving Date and Time Errors; Addressing Sleep Mode Problems

21
Troubleshooting
Troubleshooting (Basic)
Follow the instructions below when a problem has occurred. There is also an ad-
vanced troubleshooting guide in the “Reference Manual”. For a software problem,
refer to the software’s instruction manual. If the problem persists, contact Pana-
sonic Technical Support (
è
page 27). You can also use the “Hardware Diagnostic”
to determine whether or not there is a problem (
è
Reference Manual “Hard-
ware Diagnostic”).
n
Starting Up
Cannot start up.
The power indicator
or battery indicator
is not lit.
l
Connect the AC adaptor.
l
Insert a fully charged battery.
l
Remove the battery pack and the AC adaptor, then connect
them again.
l
If a device is connected to the USB port, disconnect the
device.
Cannot turn on the
computer.
The computer does
not wake up from
sleep.
l
Turn off the computer and leave it in an environment of
5
°C
{41
°F
} or higher temperature for about an hour, then
turn on the power again.
Starting up and
operation is slow.
l
The ambient temperature may be higher. Move this com-
puter to the cooler place.
The date and time
are incorrect.
l
Make the correct settings.
A
Touch - [ Settings] - [ Date & time], and set
date and time.
l
If the problem persists, the internal clock battery may need
to be replaced. Contact Panasonic Technical Support
(
è
page 27).
l
When the computer is connected to network, check the
date and time of the server.
l
The 2038 A.D. or later year will not be correctly recognized
on this computer.
Cannot wake up
from sleep.
l
In sleep mode, the AC adaptor may be disconnected. If the
AC adaptor was disconnected and the battery pack was
discharged in sleep mode, data not saved will be lost and
the computer will not wake up.
Unknown password
required at startup.
l
WhenapasswordisconguredforDeviceManagement,
thesamepasswordisconguredastheBIOSsupervisor
password.Contactthesystemadministratorthatcongured
the DeviceManagement password.
l
If you forgot the password, contact the system administra-
tor or Panasonic Technical Support.