23
Troubleshooting
■ Entering Password
Even after entering the
password, password
input screen is
displayed again.
<Only if the external keyboard is connected>
●
The computer may be in ten-key mode.
If the NumLk indicator lights, press
NumLk
to disable the tenkey
mode, and then input.
●
The computer may be in Caps Lock mode.
If the Caps Lock indicator lights, press
Caps Lock
to disable the
Caps Lock mode, and then input.
Cannot sign in to
Windows. (“The user
name or password is
incorrect.” is displayed.)
●
The user name (account name) includes an “@” mark.
- If another user account name exists:
Sign in to Windows using another user account name, and delete the
account name that includes “@”. Then create a new account name.
- If no other account name exists:
You need to reinstall Windows (è page 16).
■ Shutting down
Windows does not shut
down.
●
Remove the USB devices.
●
Wait one or two minutes. It is not a malfunction.
■ Display
No display.
●
The external display may be selected.
Display “Charm” and select - [Project].
Select the display mode.
●
When using an external display,
•
Check the cable connection.
•
Turn on the display.
•
Check the settings of external display.
●
If the power indicator is on, the display is turned off.
Touch the screen.
●
If the power indicator is off or blinking, the computer entered sleep or
hibernation.
Press the power switch.
The screen is dark.
●
The screen is darker when the AC adaptor is not connected. Open
the Dashboard for Panasonic PC and adjust the brightness. As you
increase the brightness, battery consumption increases.
You can separately set the brightness for when the AC adaptor is
connected and when not connected.
●
Under factory default settings, the brightness of the display screen
will adjust automatically based on the ambient light detected by the
ambient light sensor. You can adjust the settings for this sensor
(è page 12).
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