If the problem is not resolved after troubleshooting
● Take the product (main unit, battery, charging base, charging adapter) along with the warranty card back to the place of purchase.
The operation noise gets higher
● Is the dust box full? (P.EN18)
● Is a foreign object such as cotton waste or hair tangled in the rotating brush?
(P.EN20)
● Is there clogging inside the dust box (the filters)? (P.EN19)
The operation noise changes while the main unit is operating
● The main unit automatically adjusts the suction power according to the amount
of rubbish and dust on the vacuuming surface.
This is normal.
The side brush makes a flapping sound during operation
● This is normal. Depending on the floor surfaces or conditions, rotating sound
may be heard from the side brush.
The rotating brush makes a clattering sound during operation
● Is a foreign object tangled in the rotating brush or entered inside the brush
cover?
→ Detach the rotating brush and brush cover, and remove the foreign object
(P.EN20)
Noise
The exhaust smells of rubbish
● Have you left the main unit for a prolong period after sucking up rubbish with
a strong smell?
→ Empty the dust box if the smell continues even after using the unit several
times (P.EN18)
→ Clean the dust box (the filters) (P.EN19)
Odor
The main unit did not perform cleaning according to the set timer
● The main unit may fail to perform timer cleaning in certain conditions. (P.EN16)
● Is
on?
Timer cleaning
EN29
Troubleshooting
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