62
FAQ
Before requesting service or assistance, please follow these simple guides to resolve the problem.
If the problem still persists, please contact your local Panasonic dealer or Panasonic Service Center for assistance. For
details (p. 67, 68)
For additional assistance, please contact us via the website at:
www.pa nasonic.com/contactinfo
www.panasonic.ca
%
White spots or
shadow images 0
(noise)
° Check the position, direction,
and connection of the antenna.
Interference or
frozen digital
channels
(intermittent sound)
° Change the direction of antenna for
digital channels.
@ Check "Signal meter" (p. 51).
If the signal is weak, check the
antenna and consult your local
dealer.
l
/ The remote control
0 does not work
® Are the batteries installed correctly?
I (p. 8)
® Are the batteries new?
J
! _ your _
,, Power indicator is blinking '
°° oThereisposs,b,ityofma,funct,on.°Please consult local Panasonic dealer.
# .
' , P_ctures from external '
' , equipment are distorted °
' , when the unit is '
' 0 connected via HDMI °
® Is the HDMI cable connected properly?
(p. 39, 55)
@Turn Qff the TV unit and equipment, then
turn them On again.
® Check an input signal from the equipment. (p. 61) _
° Use equipment compliant with
EIA/CEA-861/861B.
, Whenthe channelis changedon °
0 anSTBthat is connectedwith ,
' "HDMI" °
0 HDMI, maybedisplayed °
, on thetop left ofthe screen °
@This is not a malfunction.
, Recording does not °
° start immediately ,
° Check the settings of the recorder. For
details, read the manual of the recorder.
If there is a problem with your TV, please refer to the table below to determine the symptoms, then carry out the
suggested check. If this does not solve the problem, please contact your local Panasonic dealer, quoting the model
number and serial number (both found on the rear of the TV).
"VIERA" logo moves on
the screen
The function to prevent "Image retention" is activated.
(Not a faulty symptom)
_ The screen saver is activated if the TV unit is not operated
for a certain time in SD mode.
Chaotic image, noisy
No image is
displayed on screen
Only spots are displayed
instead of images
Neither image nor
sound is produced
Black Box appears
No sound is produced
® Check Picture menu. (p. 36)
t_ @ Check the cab e connect ons (p 11-12)
_/_ ® Check that the correct input has been selected. (p. 32)
® Is the AC power cord plugged into the outlet?
® Is the TV unit turned On?
® Check Picture menu (p. 36) and volume.
® Check the AV cable connections. (p. 11-12)
®_Check that the correct input has been selected. (p. 32)
Are the speaker cables connected correctly? (p. 55)
nknown sound heard
Parts of the TVset
become hot
o Set "SAP" setting to "Stereo" or "Mono".
Check the HDMI device connected to the unit.
° Set the Audio setting of the HDMI device to "Linear PCM".
¢ If digital sound connection has a problem,
select analog sound connection.
the TV's cabinet to expand or contract and produce metallic
sounds. This is not a sign of faulty operation or a malfunction.
This is not a sign of faulty operation or a malfunction.
TV activates producing a tick/click sound. This is not a sign of
faulty operation or a malfunction.
This is not a sign of faulty operation or a malfunction.
any problems in terms of performance or quality.
®
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63
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