■ The SD card is not working properly
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You may be experiencing any of these issues with your SD card:
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The SD card is not detected by your device.
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Slow file speed transfer to and from the SD card.
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SD card ejects automatically/ Does not stay in the card slot.
Troubleshooting:
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Re-insert it into the M4 player.
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Check the SD card for physical damage.
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Check if the SD card is FAT32 or EXFAT.
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Restart the G5 player or factory reset.
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Make sure that the SD card's metal teeth are clean.
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Make sure that the SD card has sufficient free storage for your needs.
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If you still run into any issues, e-mail us with a video or photo showing them.
■ The button has no function
Please restart the machine and try it again.
■ Bluetooth is intermittent
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The range of the Bluetooth connection is approximately 33 feet (10 meters).
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