TROUBLESHOOTING
1. LED doesn’t light up
If the LED light on your Petcube Bites camera is off while the camera is plugged
in, try unplugging it and plugging it back in. Make sure that you are using the
enclosed adapter with your Petcube and that the power cord is undamaged.
2. LED light doesn’t turn pulsing green
When you plug in your Petcube before starting the registration process, it should
glow solid yellow for a minute (although it may look light green). Wait up to 1
minute until it starts pulsing green. If the light remains solid yellow, contact our
support team.
3. The LED is pulsing yellow and doesn’t turn white after setup
This problem can occur if you have entered an incorrect password for your
home Wi-Fi network during registration. To change it, open the ‘Settings’ menu in
the Petcube App, scroll down to ‘Wi-Fi,’ and follow the instructions to setup the
connection again. Use a pin to press and hold the button on the bottom of our
device until the light turns green.
If the LED still doesn’t turn white, contact our technical support team in order to
determine if your Petcube Camera needs to be updated.
6
To Next Page
Loading...
