4. I don’t see my home Wi-Fi network
This problem can occur if you are trying to connect your Petcube to either
a 5GHz frequency range network or a hidden network.
Unfortunately, Petcube doesn’t work with 5GHz networks, but since most routers
support both 5GHz and 2.4GHz frequencies, you should be able to change it to
2.4GHz mode.
If you have a hidden network, on the last registration step you will be prompted
to enter your network SSID and password manually.
5. Treat got stuck in the camera
If a treat gets jammed in the container, you’ll get a notification via the Petcube
App. You can dislodge the treat by removing it or shaking the container to empty
it. If a treat gets stuck in the flinging mechanism, use the door on the bottom of
the device to remove it.
Do not unjam the device with sharp instruments or apply too much pressure,
both of which can damage the device.
6. MAC address filtering
If your router uses MAC filtering, you need to temporarily disable it to find the
MAC address of your own Petcube. This can be viewed in the list of connected
devices in your router settings. Once you have its MAC address, you can safely
add your Petcube as an exception and turn filtering back on.
You can also contact our support team to get help finding the MAC address
of your Petcube.
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