7. No Wi-Fi network shows up during setup
If you have an empty list of available Wi-Fi networks in the Petcube App when
you need to select your home Wi-Fi net, contact us at support@petcube.com to
determine if your Petcube needs to be updated.
8. Petcube is linked to another account
Your Petcube Bites can only be registered to one user account at a time. You
cannot register it to multiple accounts, but you can share access to it with other
users using various ‘Sharing’ options.
If you need to register your Petcube Bites to a different account, delete the
camera from the account it is currently registered to, open ‘Settings’ in the
Petcube App and tap ‘Disconnect camera.’
9. I can’t connect to my Petcube Bites
If you cannot connect to your Petcube Camera from your smartphone, try the
following:
• Make sure that the LED light on the front of your Petcube is steady white.
• If the LED light on the front of your Petcube isn’t steady white, see ‘LED light
notifications’ to determine the issue.
• If your network is secured with a firewall or proxy, please make sure it isn’t
blocking the Petcube.
• Unplug and plug your Petcube back in to reboot it.
• Contact our support team if none of the above helps.
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