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10. Troubleshooting & FAQs
10. Troubleshooting &
FAQs
10.1 Troubleshooting
This page deals with problems that can
be corrected by a user. If the problem
still persists after you have tried these
solutions, contact Philips customer
service representative.
Common Problems
No Picture (Power LED not lit)
• Make sure the power cord is plugged
into the power outlet and into the
back of the monitor.
• First, ensure that the power button
on the front of the monitor is in the
OFF position, then press it to the ON
position.
No Picture (Power LED is White)
• Make sure the computer is turned on.
• Make sure the signal cable is properly
connected to your computer.
• Make sure the monitor cable has no
bent pins on the connect side. If yes,
repair or replace the cable.
• The Energy Saving feature may be
activated
Screen says
• Make sure the monitor cable is
properly connected to your computer.
(Also refer to the Quick Start Guide).
• Check to see if the monitor cable has
bent pins.
• Make sure the computer is turned on.
AUTO button doesn't function
• The auto function is applicable only
in VGA-Analog mode. If the result is
not satisfactory, you can do manual
adjustments via the OSD menu.
Note
The Auto Function is not applicable in
DVI-Digital mode as it is not necessary.
Visible signs of smoke or sparks
• Do not perform any troubleshooting
steps
• Disconnect the monitor from mains
power source immediately for safety
• Contact with Philips customer service
representative immediately.
Imaging Problems
Image is not centered
• Adjust the image position using the
“Auto” function in OSD Main Controls.
• Adjust the image position using the
Phase/Clock of Setup in OSD Main
Controls. It is valid only in VGA mode.
Image vibrates on the screen
• Check that the signal cable is properly
securely connected to the graphics
board or PC.
Vertical flicker appears
• Adjust the image using the “Auto”
function in OSD Main Controls.
• Eliminate the vertical bars using the
Phase/Clock of Setup in OSD Main
Controls. It is valid only in VGA mode.
Horizontal flicker appears
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