Troubleshooting Tips
Below is a list of symptoms you may encounter with your TV. Before you call for service, make these
simple checks.
Symptom Possible Causes What you should do
No display on screen • Faulty power supply • Check whether power cord is properly connected
• TV’s Power not turned into the mains socket and to your TV. If there is still
on no power, disconnect plug. Wait for 60 seconds and
re-insert plug. Switch on TV again.
•
Press the
key on the remote control.
Poor reception • Faulty antenna connection • Check antenna connection at rear of TV.
(snowish picture and
• Weak transmission •
Try manually adjusting your picture (refer to page 21).
noise
• Wrong TV system •
Have you chosen the right TV system? (refer to page
21).
No picture • Faulty aerial and cable • Check whether euroconnector cables or aerial
sockets are properly connected.
• Wrong source selected • Check whether the source is correctly selected.
Press button to enter Source list and select
the correct source.
No sound on • Wrong TV system • Check whether the correct TV system is selected
certain channels (refer to page 21).
No sound • Zero volume level • Try increasing volume.
• Sound muted • Check that the mute ( ) mode is not on. If mute
mode is on, press the key to deactivate mute
mode.
• Aim remote control directly at sensor on front of TV.
• Headphone is connected • Disconnect headphone connection (for 26”/32”models
only).
Sound interference • Electrical appliances • Try switching off any electrical appliances, for
interference example, hairdryer, vacuum cleaner that are in use.
TV not responding •
Wrong polarity of batteries •
Check polarity of the batteries.
to remote control • Flat batteries • Try changing the batteries.
Occasional appearance
• Characteristic of liquid • This symptom is not a problem. The liquid crystal
of red, blue, green crystal panel panel is built with very high precision technology
and black spots on giving you the fine picture details. Occasionally, a few
screen non-active pixels may appear on the screen as a fixed
point of red, blue, green or black. Note that this
does not affect the performance of the set.
Intermittent or • * HDCP (see glossary) •
Noise is displayed if the connected digital equipment’s
flickering picture on authentication failed (DVD player or Set-Top box) *HDCP authentication
in HD mode failed. Check user manual for the digital equipment
you are connecting.
• Use a standard HDMI to DVI cable.
No sound or picture but
• Set on standby mode • Press the
key on the remote control.
front panel red light is
on
Changing from one • Pay TV channels are • This is normal behaviour and no action is required.
channel to another encoded by the cable
channel takes a long provider and takes a
time longer time to decode.
To Next Page