Service Modes, Error Codes, and Fault Finding
EN 55TPM14.2E LA 5.
2014-Sep-26
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How to Exit the Factory mode
Use one of the following methods:
• Select EXIT_FACTORY from the menu and press the “OK”
button.
Note: When the TV is switched “off” by a power interrupt, or
normal switch to “stand-by” while in the factory mode, the TV
will show up in “normal operation mode” as soon as the power
is supplied again. The error buffer will not be cleared.
5.2.4 Customer Service Mode (CSM)
Purpose
The Customer Service Mode shows error codes and
information on the TVs operation settings.The call centre can
instruct the customer (by telephone) to enter CSM in order to
identify the status of the set.This helps the call centre to
diagnose problems and failures in the TV set before making a
service call.
The CSM is a read-only mode; therefore, modifications are not
possible in this mode.
Specifications
• Ignore “Service unfriendly modes”.
• Line number for every
line (to make CSM language independent).
• Set the screen mode to full
screen (all contents on screen is visible).
• After leaving the Customer Service Mode, the original
settings are restored.
• Possibility to use “CH+” or “CH-” for channel surfing, or
enter the specific channel number on the RC.
How to Activate CSM
To activate CSM, press the following key sequence on a
standard remote control transmitter: “123654” (do not allow the
display to time out between entries while keying the sequence).
After entering the Customer Service Mode, the following items
are displayed.
Note: Activation of the CSM is only possible if there is no (user)
menu on the screen!
Contents of CSM
• 1.1 Set Type This information is very helpful for a
helpdesk/workshop as reference for further diagnosis. In
this way, it is not necessary for the customer to look at the
rear of the TV-set. Note that if an NVM is replaced or is
initialized after corruption, this set type has to be re-written
to NVM.
• 1.2 Production code Displays the production
code (the serial number) of the TV. Note that if an NVM is
replaced or is initialized after corruption, this production
code has to be re-written to NVM.
• 1.3 Installation date Indicates the date of the first
installation of the TV. This date is acquired via time
extraction.
• 1.4 Option Code 1 Gives the option codes of option group
1 as set in SAM.
• 1.5 Option Code 2 Gives the option codes of option group
2 as set in SAM.
• 1.6 SSB Gives an identification of the SSB as stored in
NVM. Note that if an NVM is replaced or is initialized after
corruption, this identification number has to be re-written to
NVM. This identification number is the 12NC number of the
SSB.
• 1.7 Display 12NC NVM read/write.
• 1.8 PSU 12NC NVM read/write.
• 2.1 Current Main SW Displays the built-in main software
version. In case of field problems related to software,
software can be upgraded. As this software is consumer
upgradeable, it will also be published on the internet.
• 2.2 Standby SW Displays the built-in stand-by processor
software version. Upgrading this software will be possible
via USB.
• 2.3 Pan
el Code Displays the Display Code number.
• 2.4 Bootloader ID ID of Bootloader.
• 2.5 NVM version Detects and displays NVM version.
• 2.6 Flash ID ID of flash model.
• 2.7 e-UM version eDFU (help) version.
• 2.8 Channel Table Structure Version version of channel
table structure.
• 2.9 Error Codes Detects and displays errors.
• 3.1 Signal Quality Analog/digital signal strength.
46 DUMP PQ FROM TV Press OK Saves the picture quality data to a file “pq.bin” to the root of a
FAT formatted USB memory stick
47 LOAD PQ to TV Press OK Loads the picture quality data from a file “pq.bin” in to the TV
48 DUMP AQ FROM TV Press OK Saves the audio quality data to a file “AQ.bin” to the root of a
FAT formatted USB memory stick
49 LOAD AQ to TV Press OK Loads the audio quality data from a file “AQ.bin” in to the TV
50 COPY BIN CHL to TV - - - Press OK - - Press OK - COPY BIN CHL to TV
51 COPY BIN CHL to USB - - - Press OK - - Press OK - COPY BIN CHL to USB
52 FEF CHECK Off FEF Check
53 PANEL FLIP Off Off Off Off On Off Off Off Flip panel
54 VGA_SOURCE Off Enable/Disable VGA source
55 HDMI2 - Off On - - Off - - Enable/Disable HDMI2 source
56 HDMI3 Off On On On Off On On On Enable/Disable HDMI3 source
57 HDMI4 On Enable/Disable HDMI4 source
58 USB2 On Enable/Disable USB2 source
59 USB3 Off Off On On Off Off On Off Enable/Disable USB3 source
60 KEYBOARD CONFIG On Enable/Disable HDMI3 source
61LIGHT SENEOR TUNING11231341Light sensor
62LIGHT SENSOR TYPE00000010Light sensor
63 TEMP SENSOR TYPE 3 Tempreture sensor
64AMBILIGHT_DRIVER00200020Drive the Ambient light
65 AMBILIGHT TYPE 1 1 2 1 1 1 0 1 The type of Ambient light
66LED TYPE 22222202The type of LED
67 MHP APP Off MHP APP
683D 131131333D on/off
69 SMALL SCREEEN Off - - Off Off - On On Small screen
70 BLUETOOTH - - - Off - - Off Off Bluetooth on/off
71 BLUETOOTH_priority - - - - - - Off - Bluetooth priority
72 EXIT_FACTORY Press OK Exits the Factory mode
Item Item value
Default value
Description32" 40" 42" 47" 48" 55" 58" 65"
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