up HDMI Ultra HD.
• If there are intermittent sound disruptions, make sure
that output settings from the HDMI device are correct.
HDMI EasyLink does not work
• Check if your HDMI devices are HDMI-CEC compatible.
EasyLink features only work with devices that are HDMI-
CEC compatible.
HDMI eARC is not working well
• Make sure the HDMI cable is connected to HDMI 2.
• Make sure the Ultra High-speed HDMI cable is used
for eARC connection.
• Only one eARC device is available at a time.
No volume icon shown
• When an HDMI-CEC audio device is connected and you
use the TV Remote Control to adjust the volume level
from the device, this behaviour is normal.
25.9. USB
Photos, videos and music from a USB device do not
show
• Check if the USB storage device is set to Mass Storage
Class compliant, as described in the storage device's
documentation.
• Check if the USB storage device is compatible with the
TV.
• Check if the audio and picture file formats are
supported by the TV. For more information, in Help,
press the colour key Keywords and look
up Multimedia.
Choppy playback of USB files
• The transfer performance of the USB storage device
may limit the data transfer rate to the TV which causes
poor playback.
25.10. Wi-Fi and Internet
Wi-Fi network not found or distorted
• Check if the firewalls in your network allow access to
the TV's wireless connection.
• If the wireless network does not work properly in your
home, try the wired network installation.
Internet does not work
• If the connection to the router is OK, check the router
connection to the Internet.
The PC and Internet connection are slow
• Look in your wireless router's user manual for
information on indoor range, transfer rate and other
factors of signal quality.
• Use a high-speed (broadband) Internet connection for
your router.
DHCP
• If the connection fails, you can check the DHCP
(Dynamic Host Configuration Protocol) setting of the
router. DHCP should be switched on.
25.11. Wrong Menu
Language
Change the language back to your language
1 - Press Home and select Settings via the icon at the
top right corner.
2 - Press 8 times (down) and press OK.
3 - Press OK again to enter Language, select the first
item Menu language and press OK.
4 - Select your language and press OK.
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